REFUND/ EXCHANGE POLICY

 

Patiiqu Refund and Exchange Policy

**No returns or exchanges on SALE ITEMS or LIMITED PROMOTIONAL ITEMS**

Returns

Eligible returns made within 10 days of the order delivery date will be issued a refund to the original form of payment.

To be eligible for a return, your item must be:

  • unused/ in same condition it was received
  • must also be in the original box packaging

To complete your return, we require a receipt or proof of purchase. If you need to return an eligible item please include a note with your order number and reason for return then send to:

Patiiqu
20 W Market Street
Daly City, CA 94015

We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you have additional questions please email [email protected] and provide your order number so we can assist.

If over 10 days have gone by since you've received your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable)

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually requires 3-5 business days depending on your banks policies.

If USPS tracking states your package has been delivered we will NOT be able to offer a refund. If USPS claims package is delivered you will need to contact your local post office and file a claim. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet after we've notified you, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)

We only replace items if they are proven defective or damaged within 10 days of the order delivery date. If you need to exchange it for the same item, send us an email with photos of the damage or defective item at [email protected] and send your item to:

Patiiqu
20 W Market Street
Daly City, CA 94015

If you ordered the wrong size iPhone case please email [email protected] with your order number so we can help.

Return Shipping

To return your item, please send to: 

Patiiqu
20 W Market Street
Daly City, CA 94015

You must include order number and a note regarding your return and requests.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.